Your privacy matters to us. This Privacy Policy explains exactly what personal data era88 collects, why we collect it, how we use and store it, who we share it with, and what rights you hold over your own information. We are committed to handling every player's data with transparency, security, and respect.
Summary: era88 collects personal data solely to operate your account, process payments, verify your identity, and improve the platform. We do not sell your data to third parties. You have the right to access, correct, and in certain cases delete the data we hold about you. For questions, contact our support team at any time via live chat.
In this Privacy Policy, the following terms are used with the meanings set out below:
| Term | Meaning |
|---|---|
| "era88" / "We" / "Us" | The era88 platform, its operating entity, and all affiliated companies involved in delivering gaming services at era88.cam. |
| "Player" / "You" | Any natural person who creates an account on or accesses the era88 Platform, including individuals browsing without a registered account. |
| "Personal Data" | Any information that identifies or could reasonably be used to identify a living natural person, including but not limited to name, email address, date of birth, national identity number, payment details, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, alteration, and deletion. |
| "Data Controller" | The entity that determines the purposes and means of processing Personal Data. For all era88 players, the Data Controller is era88's operating entity. |
| "Third Party" | Any natural or legal person other than the Player, era88, and persons who are authorised to process Personal Data under era88's direct authority. |
| "KYC" | Know Your Customer — the identity and age verification process conducted before withdrawals are processed or at era88's discretion at any point during the account lifecycle. |
| "Cookies" | Small text files placed on a Player's device by the era88 Platform or authorised third-party services to store session state, preferences, and analytics data. |
era88 acts as the Data Controller for all Personal Data collected through the era88 Platform. As Data Controller, era88 is responsible for ensuring that your data is processed lawfully, fairly, and transparently in accordance with applicable international data protection standards.
era88 is an internationally licensed online gaming platform. While we primarily serve English-preference players across Indonesia — including residents of Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, Semarang, Makassar, and Palembang — our data handling obligations extend to every player on the platform regardless of location.
If you have any questions about how era88 processes your Personal Data, or if you wish to exercise any of your data rights, please contact our Data Protection team via live chat or at the email address listed in Section 15 of this Policy.
era88 collects Personal Data through several channels: directly from you during registration and account use, automatically through your interactions with the Platform, and from authorised third-party service providers. The categories of data we collect are described below.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, KTP / SIM / passport number and scan | Account registration and KYC verification |
| Contact Data | Email address, registered phone number | Account registration |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja) | Deposit and withdrawal requests |
| Verification Documents | Scanned copies or photographs of government-issued ID, proof of address (e.g., bank statement), proof of payment method ownership | KYC review process |
| Communications Data | Content of support chat transcripts, email correspondence, and dispute submissions | Any contact with Customer Support |
| Category | Examples |
|---|---|
| Device & Technical Data | IP address, browser type and version, operating system, device model, screen resolution, time zone setting |
| Usage & Behavioural Data | Pages visited, games played, bet amounts, session duration, navigation paths, button clicks |
| Transaction Data | Deposit and withdrawal history, game round results, bonus redemptions, wager records |
| Cookie & Tracking Data | Session cookies, persistent preference cookies, analytics identifiers, marketing attribution tokens |
era88 may receive Personal Data about you from the following third-party sources:
era88 processes your Personal Data only where a valid legal basis exists. The primary legal bases we rely upon are as follows:
era88 uses the Personal Data we collect for the following specific purposes:
We use your Identity Data and Contact Data to create and maintain your era88 account, authenticate your login sessions, manage your preferences and notification settings, and communicate important account-related updates such as password reset confirmations, KYC status changes, and deposit or withdrawal notifications.
Your Financial Data is used solely to process deposit and withdrawal transactions. era88 never stores full bank account numbers beyond what is necessary for transaction processing. All payment data is transmitted over encrypted connections to authorised payment gateways and banking partners, including local Indonesian channels such as BCA, BRI, BNI, Mandiri, CIMB Niaga, and major e-wallets.
Verification documents are used exclusively to confirm that you meet era88's eligibility criteria — specifically, that you are a natural person, that you are at least 21 years of age, and that the payment methods registered to your account are owned by you. KYC data is never used for marketing purposes.
era88 uses device data, IP addresses, transaction patterns, and behavioural signals to detect and prevent fraud, money laundering, bonus abuse, and other forms of misconduct. Automated systems flag anomalous activity for manual review by our compliance team. This processing is carried out under our legitimate interests in protecting the integrity of the Platform and the security of all players' funds.
era88 monitors gameplay patterns and session data to identify players who may be showing signs of problem gambling behaviour. Where our systems detect such patterns, we may proactively reach out to offer responsible gaming tools, including deposit limits, cooling-off periods, and self-exclusion. This processing is carried out in the player's vital interest and forms a core part of our player-protection commitment.
Aggregated and anonymised usage data helps era88 understand how players navigate the platform, which games and features are most popular, and where technical improvements are needed. This data is processed in aggregate form and cannot be used to identify individual players.
With your consent, era88 may use your Contact Data to send you information about promotions, bonuses, and platform updates relevant to you as an Indonesian player — including seasonal campaigns for Ramadhan, Idul Fitri, and Indonesian Independence Day. You may opt out of marketing communications at any time by contacting Customer Support or updating your notification preferences within your account settings. Opting out of marketing does not affect your ability to use the Platform or receive transactional communications.
era88 does not sell, rent, or trade your Personal Data to any third party for their own commercial purposes. We share data only in the limited circumstances described below:
era88 engages carefully selected third-party service providers who process data on our behalf and under our instruction. These include payment processing partners, KYC and document verification providers, fraud detection services, cloud infrastructure providers, and customer support platform operators. All service providers are bound by data processing agreements that prohibit them from using your data for any purpose beyond the specific service they deliver to era88.
When you play a game provided by a third-party studio — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, or Spribe — that studio's system records the game session outcome on its own servers. era88 provides the studio only with the anonymised player session identifier necessary to deliver and record the game result. No additional Personal Data beyond what is technically required is transmitted to game studios.
era88 may be required to disclose your Personal Data to law enforcement authorities, regulatory bodies, or courts of competent jurisdiction where required by applicable law, where necessary to enforce these terms, or where necessary to protect the rights, property, or safety of era88, its players, or the public. era88 will notify you of any such disclosure request to the extent permitted by law.
In the event of a merger, acquisition, restructuring, or sale of all or part of era88's business, your Personal Data may be transferred as part of that transaction. In such circumstances, era88 will provide advance notice and ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this Policy.
Our commitment: era88 will never sell your Personal Data to advertisers, data brokers, or any third party for commercial use. Data sharing is limited to what is operationally necessary to deliver and improve the Services you use.
era88 retains your Personal Data only for as long as necessary to fulfil the purposes for which it was collected or to comply with applicable legal, regulatory, or contractual obligations. The following indicative retention periods apply:
| Data Category | Retention Period | Rationale |
|---|---|---|
| Account and Identity Data | Duration of account + 5 years after closure | AML compliance and dispute resolution obligations |
| KYC Documents | Duration of account + 5 years after closure | Regulatory due diligence requirements |
| Transaction Records | 7 years from the date of each transaction | Financial record-keeping and audit obligations |
| Support Communications | 3 years from last interaction | Dispute evidence and quality-assurance purposes |
| Cookie and Analytics Data | Up to 24 months from collection | Platform analytics and performance monitoring |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Proof of lawful marketing basis |
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised. Where deletion is not immediately practicable due to system architecture constraints, the data is isolated from active processing until deletion can be completed.
era88 implements a layered set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key measures include:
While era88 takes all reasonable precautions to protect your data, no internet transmission or electronic storage system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying era88 if you suspect that your account has been compromised.
era88 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your session, and gather analytics data. The types of cookies we use are described below:
| Cookie Type | Purpose | Consent Required? |
|---|---|---|
| Strictly Necessary | Session management, login state, security tokens — essential for the Platform to function | No (technically required) |
| Functional | Remembering your language preference, display settings, and responsible gaming tool configurations | No (legitimate interest) |
| Analytics | Measuring page visits, game popularity, navigation flows, and error rates to improve the Platform | Yes |
| Marketing | Attributing registrations and deposits to referring marketing partners, personalising promotional content | Yes |
You may manage your cookie preferences at any time through your browser settings. Please note that disabling strictly necessary cookies will impair the core functionality of the Platform, including your ability to log in and maintain an active session. Disabling analytics or marketing cookies will not affect your ability to play or make transactions.
As a player on the era88 Platform, you hold the following rights over your Personal Data. To exercise any of these rights, contact our Customer Support team via live chat or the email address in Section 15. era88 will respond to all verified rights requests within 30 days.
Request a copy of all Personal Data era88 holds about you, together with information on how it is processed and why.
Request correction of inaccurate or incomplete Personal Data. You may also update some details directly within your account settings.
Request deletion of your Personal Data where it is no longer necessary for the purposes collected, subject to era88's legal retention obligations.
Request that era88 restricts processing of your data — for example, while a rectification request is being assessed — without deleting it.
Receive a structured, machine-readable copy of the Personal Data you have provided to era88, for transfer to another service provider.
Object to processing based on legitimate interests, including profiling for responsible gaming or fraud detection, where your individual circumstances justify objection.
Where processing is based on consent (e.g., marketing emails), withdraw that consent at any time without affecting prior lawful processing.
Request human review of any decision made solely by automated means that produces a significant legal or similarly significant effect on you.
To protect your privacy and the security of your data, era88 will verify your identity before processing any rights request. Verification is typically completed via your registered email address or by confirming account details during a live chat session. era88 does not charge a fee for processing rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.
The era88 Platform is strictly for adults aged 21 and over. era88 does not knowingly collect Personal Data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has created an account or provided Personal Data to era88 without your knowledge, please contact our Customer Support team immediately. Upon verification, era88 will close the account and securely delete all associated Personal Data without undue delay.
era88's KYC process specifically checks date of birth against government-issued identity documents. Any account where the registered player is found to be under 21 will be immediately closed and all funds forfeited in accordance with our Terms & Conditions.
era88 operates globally and may transfer your Personal Data to servers, service providers, or group companies located in jurisdictions outside Indonesia. Where such transfers occur, era88 ensures that appropriate safeguards are in place to maintain a level of data protection equivalent to the standards described in this Policy. These safeguards may include:
You may request details of the specific safeguards applied to any international transfer of your data by contacting our Customer Support team.
The era88 Platform integrates with a number of third-party services required to deliver the full gaming and payment experience. These include but are not limited to game studio platforms (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, Spribe), payment processing infrastructure, and analytics tools. Each of these third parties operates under its own privacy policy and data protection obligations. era88 is not responsible for the data handling practices of third-party services beyond the contractual obligations imposed by our service provider agreements. We encourage you to review the privacy policies of any third-party platform you interact with.
The era88 Platform does not contain links to external websites. If you navigate away from era88.cam through your own actions, era88 is not responsible for the privacy practices of any destination you visit.
era88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, new legal obligations, or improvements to our services. Material changes — those that significantly affect how we use your data or the rights available to you — will be communicated to registered players by email and via a prominent notice on the Platform at least 7 days before taking effect.
Minor clarifications or administrative updates may take effect immediately upon publication. The "Last Updated" date at the top of this Policy indicates when the most recent version was published. Your continued use of the era88 Platform after the effective date of any amendment constitutes your acknowledgement of the revised Policy. We recommend revisiting this page periodically to stay informed of how era88 protects your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or era88's handling of your Personal Data, please reach our team through the following channels:
When submitting a data rights request by email, please include your registered account username, the email address associated with your account, and a clear description of your request. era88 may ask for additional information to verify your identity before processing the request.
Six principles that guide how era88 handles your personal data every single day.
era88 does not sell, rent, or trade your Personal Data to advertisers, data brokers, or any third party for their own commercial purposes — full stop.
Every byte of data transmitted between your device and era88's servers is protected by industry-standard 256-bit TLS encryption, keeping your credentials and financial details private.
era88 collects only the Personal Data genuinely required to operate your account, process your transactions, and comply with legal obligations. We do not collect data speculatively.
Every category of data era88 holds has a defined maximum retention period. Data is securely deleted or anonymised once that period expires — we do not hold data indefinitely.
Access, correct, delete, port, or restrict your data — era88 responds to all verified rights requests within 30 days at no charge. Exercise your rights anytime via live chat.
In the event of a data breach posing a risk to your rights, era88 will notify affected players within 72 hours of becoming aware — clearly explaining what happened and what we are doing about it.
era88 protects your personal data with the same rigour we apply to your funds. Browse our games, review our FAQ, or log in to your account — all in a secure, provably fair environment.